Dermatico Store Policies
Privacy Policy
At Dermatico, we respect your privacy and are committed to protecting your personal data. We only collect information necessary to process orders, improve our services, and communicate with you about your purchase.
Data We Collect
- Name, shipping/billing address, and contact details
- Payment and transaction data (processed securely via our payment partners)
- Anonymous browsing data for site analytics and performance improvement
How We Use Your Data
Your information is used solely for order processing, delivery updates, and customer support. We never sell or rent personal data to third parties. Our website uses SSL encryption to protect sensitive information during checkout.
Your Rights
You may request to access, correct, or delete your personal information at any time by emailing info@dermatico.org.
Returns & Refunds
We want you to be satisfied with your purchase. If you are not happy with the product, you can request a return or refund within 30 days of delivery.
Eligibility
- Items must be returned in original packaging and condition
- Proof of purchase (order number or invoice) is required
- Used or damaged products cannot be refunded unless defective upon arrival
Process
To initiate a return, contact our support team at info@dermatico.org. Once approved, we’ll provide instructions for shipping the item back to us. Refunds are processed to the original payment method within 7–10 business days after receiving the return.
Shipping Information
We ship Dermatico products worldwide using trusted postal and courier services. Orders are typically processed within 1–2 business days after payment confirmation.
Carriers & Timeframes
- EU & UK: 3–7 business days
- Worldwide: 7–14 business days
Delivery times may vary depending on customs or regional restrictions. You’ll receive a confirmation email with tracking information once your order has been shipped.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment. Orders over €50 may qualify for free shipping in selected regions.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us immediately at info@dermatico.org with your order number and photos of the issue.
Terms & Conditions
By purchasing from Dermatico, you agree to the following terms and conditions:
- All products are for external use only. Follow usage instructions carefully.
- Prices, offers, and availability are subject to change without notice.
- Dermatico reserves the right to cancel orders in case of pricing or stock errors.
- All payments are processed securely through our authorized payment partners.
- Our liability is limited to the purchase price of the product.
Governing Law
These terms are governed by the laws of the Slovak Republic. Any disputes shall be resolved in Slovak courts.